Job Description

Coordinates the scheduling for patient procedures and services. Essential Responsibilities including but not limited to: Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy. Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames. Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes. Monitors patient waiting areas for cleanliness and appearance. Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards. Works on the scheduling work queues and recall lists by calling patients to set up appointments. Required Qualifications: High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies: Decision Making, Problem Solving, Independence of Action, Written and Oral Communications, Knowledge, Team Work, Customer Service. Social/Environmental Requirements: Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions. Health Care Status: Position facilitates the process that may impact patient access to services. Sensory Requirements: Close work, Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone. Physical Requirements: Sedentary work with occasional exertion up to 10 pounds. Constant sitting, fine manipulation using both hands, keyboard use. Rarely power grasping and pushing/pulling using both hands. Vaccination against influenza and COVID-19 required as a condition of employment.

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