Job Description

Job Description

Job Description

Position Summary

Under general supervision of the Guest Experience Director and working directly with Guest Experience team and docents promotes and executes group tours at the Indian Pueblo Cultural Center. Answers inquiries regarding scheduling, pricing structure, accommodations, and policies. Coordinates internal team and communicates directly with organization from initial inquiry through completion.

Essential Duties & Responsibilities

Sales & Outreach

• Represents IPCC to tour operators, destination management companies, schools, hotels, and other partners to promote visitation.
• Maintains professional relationships and provides relevant sales information to generate new and repeat business.

Tour Planning & Coordination

• Plans customized itineraries based on group size, interests, and internal capacity.
• Collaborates with internal departments to ensure programming, staffing, and space needs are met.
• Ensures tour offerings align with IPCC's mission and current program availability.

Pricing & Contracting

• Updates and maintains tour pricing and fee schedules in coordination with internal teams.
• Prepares written agreements and invoices, confirming all terms of payment.

Recordkeeping & Reporting

• Maintains accurate records of contacts, leads, bookings, and follow-up actions.
• Compiles and analyzes data for reports and statistics to track performance and trends.

Team Collaboration & Communication

• Coordinates tour logistics across departments to ensure seamless execution.
• Builds trust and fosters collaboration to achieve shared goals.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Minimum Qualifications

High school diploma/GED. A minimum of two (2) years of experience working in the sales/reservations side of the hospitality industry, in an environment centered on exceptional customer service. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation. Native American preference will be given.

Knowledge, Abilities, Skills, and Certifications

• Exceptional customer service skills with ability to listen to customer needs, establish expectations, and hear concerns while looking for opportunities to please.
• Experience in a sales environment with the ability to upsell, develop sales opportunities, and provide customer follow-though for future business.
• Skills in customer service setting focused on building relationships, suggestive selling, and win-win negotiation.
• Knowledge of general accounting principles including pricing and invoicing.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the public.
• Ability to create, compose, and edit written materials.
• Ability to service customers in a professional appearance and manner.
• Records maintenance skills with the ability to gather data, compile information, and prepare reports.
• Ability to work in a face-paced team environment with high standards of performance.

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